The Health Care Industry

March 27, 2020 • Volume 30, Issue 12
Can new models improve care and lower costs?
By Susan Ladika


A CVS in San Ramon, Calif. (Getty Images/Smith Collection/Gado/Contributor)
A CVS in San Ramon, Calif., offers free sanitizing wipes for shoppers during the coronavirus pandemic. In some stores, CVS operates HealthHUBS that provide services such as treatment for coughs or help managing chronic conditions, part of an effort to expand health care options. (Getty Images/Smith Collection/Gado/Contributor)

Amid the tumult and disruption caused by the global coronavirus pandemic, a physician shortage and rising health care costs, providers and insurers have been focusing on new ways to make care more accessible to consumers. Changes include placing health clinics in retail stores where consumers can get primary care services, find help managing chronic conditions or even take a yoga class. Providers also are turning to telehealth — offering care via computer, phone or mobile device. Mergers and partnerships among retailers, insurers and providers are driving some of the changes as the health care industry struggles to bring down the high costs of care in the United States. The coronavirus pandemic is also boosting telehealth. But some experts worry about the quality of care offered by these new services. They warn that retail clinics and telehealth can undercut patients' relationships with primary care doctors. Yet given the physician shortage, other experts say retail clinics and telehealth have a vital role to play.

ISSUE TRACKER for Related Reports
Mar. 27, 2020  The Health Care Industry
May 18, 2018  Clinical Trials
Nov. 21, 2014  Reforming Veterans' Health Care
Feb. 10, 2012  Patient Safety
Aug. 13, 1999  Hospitals' Financial Woes
Jul. 18, 1986  For-Profit Hospitals
Nov. 14, 1980  The Hospice Movement
Jan. 16, 1963  Problems of the Hospitals
Nov. 17, 1948  Financial Problems of Voluntary Hospitals
Congress Actions
Consumer Behavior
Consumer Protection and Product Liability
Economic Crises
General International Relations
Health Insurance and Managed Care
Infectious Diseases
Insurance Industry
Medicaid and Medicare
Medical Devices and Technology
Medical Profession and Personnel
Party Politics
Party Politics
State, Local, and Intergovernmental Relations