Airline Industry Problems

In the 20 years since Congress deregulated U.S. airlines, supersaver fares, frequent-flyer programs and price wars have changed the way millions of Americans travel. But as airline traffic has skyrocketed, so have passenger complaints, airport congestion and allegations of anti-competitive behavior by major airlines. The public outcry grew so loud that Congress last spring considered legislation to force airlines to provide better customer service. But after the companies promised to do better, lawmakers took no action. Meanwhile, because airport construction hasn't kept up with the increases in air traffic, many fear air travel is headed for gridlock early in the next decade. But a measure to increase airport competition and construction is stalled in Congress over how it should be funded.