Airline Industry Problems

September 24, 1999 • Volume 9, Issue 36
Will congestion and treatment of passengers improve?
By Kathy Koch

Introduction

Mark Miller and his children wait at Boston's Logan Airport to book a new flight after flights were canceled due to bad weather on May 24, 1999. (Photo Credit: Brian Snyder, Reuters)
Mark Miller and his children wait at Boston's Logan Airport to book a new flight after flights were canceled due to bad weather on May 24, 1999. (Photo Credit: Brian Snyder, Reuters)

In the 20 years since Congress deregulated U.S. airlines, supersaver fares, frequent-flyer programs and price wars have changed the way millions of Americans travel. But as airline traffic has skyrocketed, so have passenger complaints, airport congestion and allegations of anti-competitive behavior by major airlines. The public outcry grew so loud that Congress last spring considered legislation to force airlines to provide better customer service. But after the companies promised to do better, lawmakers took no action. Meanwhile, because airport construction hasn't kept up with the increases in air traffic, many fear air travel is headed for gridlock early in the next decade. But a measure to increase airport competition and construction is stalled in Congress over how it should be funded.

ISSUE TRACKER for Related Reports
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Oct. 18, 2013  Domestic Drones
Mar. 07, 2008  Future of the Airlines
Jun. 21, 2002  Future of the Airline Industry
Sep. 24, 1999  Airline Industry Problems
Oct. 08, 1993  Airline Safety
Oct. 24, 1986  Airline Deregulation
Oct. 19, 1984  Safety in the Air
Nov. 26, 1982  Troubled Air Transport Industry
Jun. 25, 1976  Air Safety
Mar. 21, 1975  Air-Fare Control
Jan. 27, 1971  Future of the Airlines
Sep. 10, 1969  Jumbo Jets: New Travel Era
Feb. 22, 1967  Airport Modernization
Mar. 18, 1964  Supersonic Transport Race
Feb. 07, 1962  Troubles of the Airlines
May 11, 1960  Prevention of Air Accidents
Sep. 17, 1958  Safety in the Air
May 23, 1956  Jet Age Problems
May 20, 1953  Safer Flying
Feb. 26, 1947  Air Safety
Jun. 08, 1944  Domestic Air Transportation
Apr. 08, 1944  International Air Transport
Mar. 02, 1939  Transatlantic Air Commerce
Jul. 14, 1927  Commercial Aeronautics
Jun. 20, 1925  Development of Commercial Air Navigation
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