Quality Control in Industry

March 27, 1963

Report Outline
Quality Control Programs in Industry
Quality Control Tools and Techniques

Quality Control Programs in Industry

Quality Control, “a modern industrial concept which requires that every product be checked against established standards to make sure … nothing defective reaches … the consumer,” has quietly transformed manufacturing in the United States since World War II. Based in large part on statistics and the theory of probability, quality control can cut costs and improve product performance and reliability at the same time. Thus it benefits the consumer as well as the producer.

Armand V. Feigenbaum, manager of manufacturing operations and quality control for the General Electric Company, has written that “There's little question that product quality will be one of the major marketing challenges of the future.”

The reasons for this increasing emphasis on quality are clear. During the 1950s, there was a period of rapid inflation. If a customer bought a big-ticket item one day, he was virtually guaranteed a lower price than if he bought it a year later. It was the era where “buy now—pay later” took hold. Because of quality problems, it was also the era of affluent [repairmen].

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